Refund Policy

Overview

At gofar.network, we strive to provide excellent eSIM services and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

Refund Eligibility

Eligible for Refund

You may be eligible for a full or partial refund in the following situations:

• Before Activation: If you have not yet activated your eSIM profile, you may request a full refund within 24 hours of purchase.
• Technical Issues: If you experience technical issues that prevent you from using the service and our support team cannot resolve the issue within a reasonable timeframe.
• Service Not as Described: If the service significantly differs from what was advertised or promised.
• Duplicate Purchase: If you accidentally purchased the same plan multiple times.
• Coverage Issues: If you are unable to connect to any network in a location where coverage was explicitly guaranteed.

Not Eligible for Refund

Refunds will not be issued in the following situations:

• After Activation: Once your eSIM has been activated and data usage has begun, refunds are generally not available except in cases of technical failure.
• Partial Usage: If you have used any portion of your data allowance, you are not eligible for a full refund.
• Device Incompatibility: If your device is not compatible with eSIM technology or is locked to a specific carrier (we provide a compatibility checker tool).
• User Error: Issues arising from incorrect installation, configuration, or user mistakes.
• Network Fluctuations: Temporary network issues, slow speeds, or coverage gaps that are beyond our control.
• Change of Mind: Simply changing your mind after activation is not grounds for a refund.
• Expired Plans: Plans that have reached their expiration date or exhausted their data allowance.

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@gofar.network within the eligible refund period
2. Provide your order number and email address associated with the purchase
3. Explain the reason for your refund request with relevant details
4. Include any supporting documentation (screenshots, error messages, etc.)

Review Process

Our support team will review your refund request within 2-3 business days. We may contact you for additional information or to attempt to resolve the issue before processing a refund. You will receive an email notification regarding the status of your refund request.

Refund Timeline

If your refund is approved, it will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you experienced service issues for a portion of your plan duration
• If you used a small amount of data before encountering technical problems
• If coverage was unavailable in specific locations but worked in others

Partial refund amounts will be calculated based on the unused portion of your plan and the nature of the issue.

Cancellations

Before Activation

You may cancel your order and receive a full refund if you have not yet activated your eSIM profile. Cancellation requests must be submitted within 24 hours of purchase.

After Activation

Once your eSIM is activated, you cannot cancel the service for a refund unless you meet the eligibility criteria outlined above. Your plan will remain active until its expiration date or until the data allowance is exhausted.

Promotional Offers and Discounts

If you purchased a plan using a promotional code or discount, the refund amount will be based on the actual amount paid, not the original price. Promotional codes and discounts are non-transferable and cannot be refunded separately.

Chargebacks

We encourage you to contact our support team before initiating a chargeback with your financial institution. Chargebacks may result in the immediate suspension of your account and services. If you have already contacted us and are unsatisfied with the resolution, please allow adequate time for our team to address your concerns before pursuing a chargeback.

Exceptions and Special Cases

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact our support team. We will review each case individually and may make exceptions to this policy at our discretion.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Email: support@gofar.network
Website: gofar.network

Our support team is available to assist you and ensure your satisfaction with our services.